Unified tickets
keep the issue, customer, files and conversation together.
Customer Service
Turn messages and issues into tickets with an owner, priority and next action, keeping customer history understandable.
One-time licence purchase. On your local or cloud server.
Capabilities for your daily operations.
Support teams, customer service departments and providers with service-level agreements.
Routing and priority
distribute work by team, skill and status.
Service follow-up
monitor response, resolution and escalation targets.
Knowledge and reporting
document recurring answers and review reopened issues.
Intake and ticket assignment
Collect support requests and route them by category and priority.
Service targets and escalation
Track response and resolution targets and identify requests at risk.
Knowledge and satisfaction
Connect recurring issues to help articles and review feedback after closure.
From the first step to the outcome.
Receive ticket
Route and prioritise
Resolve and communicate
Confirm resolution and close
See how work comes together.
Explore dashboards, records and reports. These images are interface concepts; see the configured system with our team in a demo.
Connected capabilities. In every solution.
Included across Tele solutions, connecting your operations, digital presence and people.
A website or online store
Present your business and services or sell products through a site connected to your system. Pages, catalogue and order intake are agreed during launch.
AI connected to your operation
Summarise records, understand indicators and assist your team with content and analysis. Access follows user permissions; the AI provider and usage allowance are configured at setup.
Configure without writing code
Adapt fields, forms, reports and approval flows with supported visual tools. Bespoke integrations and advanced software development remain separately scoped work.
Permissions and connected data
Organise roles, approvals, attachments and activity history, and share reports with authorised users instead of duplicating files across departments.
Configured around your business.
WhatsApp, calling and email channels depend on approved providers, configuration and applicable charges.
We agree launch steps, data and permissions with you. Visual configuration uses the system’s supported tools; bespoke integrations and additional work are agreed before delivery.
Buy your system. Make it your own.
One-time user licences, with your chosen installation, launch and training hours.
Per user · minimum 31,500 SAR
Delivery & training hour · minimum 5580 SAR
Prices exclude VAT. Hosting, third-party usage and ongoing support are separate. Five hours is a minimum purchase, not a commitment to finish every scope in that time.
Purchase and delivery detailsAlready using a system? Move with confidence.
A migration, testing and reconciliation plan, with 5 complimentary migration hours for new Tele customers on purchase.